Reference

How winstar Handles Your Personal Information

Your personal data belongs to you, and we take that seriously. This policy covers what we collect when you open an account, how we use it, and the steps we take to keep it secure — including how payment data from PayPal, Venmo, and…

Data transparencySecure account storagePayPal, Venmo, Play+ payment privacyYour right to request accessUS-based support contact
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winstar How winstar Handles Your Personal Information
HOW WE PROTECT DATA

Security, Cookies, Retention and Account Control

We use SSL encryption across every page of the site, including the account wallet and checkout flow where PayPal, Venmo, and Play+ transactions are confirmed. Cookies on our site fall into two categories: essential cookies that keep your session active and your preferences saved, and analytics cookies that help us understand how the lobby is used. You can manage cookie preferences through your browser settings at any time. Account data is retained for as long as your account is active and for a defined period after closure, as required under applicable US state regulations.

SSL Encryption

Every page, login step, and payment confirmation runs over SSL. Your session data and account wallet details are encrypted in transit and at rest.

Cookie Control

Essential cookies keep your account session live. Analytics cookies can be turned off in your browser settings without affecting your ability to access the lobby.

Data Retention

We keep your account data for as long as your account is open, plus any additional period required by state law after closure. Retention limits are not extended without cause.

Correction Requests

Wrong name, outdated address, or a changed phone number — update account details directly in your profile, or ask support to make the correction for you.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data or a request to update, access, or delete your information start with our support team. You can reach us through live chat inside your account, by email at the address listed in your account settings, or through the help center. We aim to respond to data requests within the timeframe required by applicable state law.

Team online

Live Chat

Open live chat from inside your account dashboard. It connects you directly to a support agent who can handle data and privacy questions on the spot.

Email Support

Send a written data request to the email address listed in your account settings. Written requests create a record and work well for formal deletion or access inquiries.

Help Center

The help center contains step-by-step instructions for submitting a data access or correction request, including what to include to speed up processing.

Your Privacy Questions Answered

These are the questions we hear most often about how we collect, store, and handle your data. If you do not see your question here, live chat and email support are available to help.

We collect your name, date of birth, home address, email, phone number, and a government-issued ID for identity verification. Payment data from PayPal, Venmo, or Play+ is held as a transaction reference only.

We do not sell your data. We share it only with payment processors like PayPal, Venmo, and Play+, fraud-prevention services, and regulatory bodies where required by state law — never with advertisers.

Contact support via live chat or email to submit a data access request. Include your registered email address and account ID. We respond within the timeframe set by applicable state regulations.

Yes. You can submit a deletion request through live chat or by emailing support. Some data may be retained for the period required by state law even after deletion is processed.

Essential cookies keep your session active and your preferences saved. Analytics cookies help us improve the lobby layout. You can disable analytics cookies any time through your browser settings without losing account access.

Account data is retained for a defined period after closure as required under applicable US state regulations. We do not extend that period without a legal obligation to do so.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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